Frequently Asked Questions

How many questions do I have to answer correctly in order to get the CE credit(s)?

To pass the CE quiz, the total number of correct answers must be at least 75% of the number of questions. For a 4 question CE quiz you need to provide at least 3 correct answers while for an 8 question CE quiz you need to provide at least 6 correct answers.

I tried to register as a new member of this platform, but have not received a confirmation email, what should I do?

When registering for the platform, you need to use your personal email address. While registering, you will receive an automatically generated confirmation email to confirm your registration.
If you have not received such an email, please try again to register, using the same email again. If you are notified, that the email has been used already to register, then please check your email inbox as well as your spam folder for the confirmation email. In case you can register with the same email, it means you had a spelling error in your email address when trying to register for the first time. Please continue your registration with your correct email. You will be notified with confirmation email; you will have to confirm your registration.

How can I print a CE certificate?

In order to earn your CE Credits for the webinar, on-demand course or article please follow the instructions below:

  1. Please make sure you are logged in. If you don’t have an account, you can create an account for free.
  2. Please locate the webinar or article you want to take the CE certificate for. You can do so by using the main menu and browsing the website or by searching the website for the course/article name.
  3. Once you have located the webinar or article, please click it and this will get you to the course or article page.
  4. In the middle of this page, you will notice a row of tabs ending with the “CE certificate” tab.
  5. Please click the “CE certificate” tab
  6. Please submit the short survey
  7. Once the survey has been submitted you will have access to the CE quiz.
  8. Please answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the CE certificate.
  9. You can now print the CE certificate.
  10. You will also receive an email confirming the CE certificate.
  11. We also keep track of your CE certificates and you will always be able to access them under your account.
How do I update my contact information?

Please make sure to keep your account details up-to-date. Only this way the CE certificates you are receiving are valid. To update your contact information, please visit the “My Profile” area of the website.

Can I watch a Live Webinar at a later date?

All our webinars are recorded. The recording is made available within 48 hours of the live webinar. We notify all registrants once the recording has been posted online.

How do I launch a Live Webinar?

To attend a Live Webinar, please make sure you register for the webinar by pressing the “Register” button on the webinar page. At the time of the webinar, log into your account, go to the webinar page and press the “Launch Now” button.

15 minutes prior to Live Webinar we will also send you a “Now Live” email notification with a direct link to the webinar room.

How do I register for a Live Webinar or an On-demand course?

To register for a Live Webinar, please login to your account then go to the webinar page and press the “Register” button. To register for an On-demand course, please go to the webinar page and press the play button. This will register you for the On-demand course and will also start the playback.

How can I change my email?

The email address is used as an account identifier therefore it cannot be changed, however you can always create a new account using a new email address.

How can I reset my password?

To change your password, please go to the “my account” area of the website, find the “Password” field, type in your new password in both the “Password” and “Confirm Password” fields and press the “Update Profile” button.

If you can’t login to your account, you can reset your password here.

How can I take the CE quiz?

To take the CE quiz, please answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the CE certificate or download it as a PDF file.

What technical requirements do I need to attend a webinar?

To participate, you need a computer with audio output and a high-speed Internet connection.

The quality of webinar playback depends on your internet connection. While most internet connections will ensure optimal playback of the webinar, playback issues may occur if the speed or stability of your internet connection is not constant during the webinar.